When the IIS admin service is stopped, the error alert is captured by SCOM, but there is no notification mail is sent out.

Problem:

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When the IIS admin service is stopped, the error alert is captured by SCOM, but there is no notification mail is sent out.

Analysis:

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Here is some information in the .xml of the IIS mp.

...
- <AlertSettings AlertMessage="Microsoft.Windows.InternetInformationServices.2003.WebSite.WebSiteStatusCheck.Monitor.AlertMessage">
  <AlertOnState>Error</AlertOnState>
  <AutoResolve>true</AutoResolve>
  <AlertPriority>Low</AlertPriority>
  <AlertSeverity>Error</AlertSeverity>
- <AlertParameters>
  <AlertParameter1>$Target/Property[Type="IISCommon!Microsoft.Windows.InternetInformationServices.WebSite"]/SiteID$</AlertParameter1>
  </AlertParameters>
  </AlertSettings>
...
- <DisplayString ElementID="Microsoft.Windows.InternetInformationServices.2003.WebSite.WebSiteStatusCheck.Monitor.AlertMessage">
  <Name>Microsoft Windows Internet Information Services 2003 Web Site is Unavailable.</Name>
  <Description>The Internet Information Services Web Site named {0} is unavailable as the site has been stopped.</Description>
  </DisplayString>

It means this alert is a Error alert with Low priority.

Cause:

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The IIS service stopped alert is a error alert with ‘Low’ priority.
By default, the subscription in SCOM 2007 is only send notification for those errors with ‘High’ or ‘Medium’ priority.

Solution:

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1. Add IIS Sever Role in to the class.

2. Change the subscription’s setting to allow it send notification for ‘Low’ priority alert.

Step:
- Open SCOM 2007 Operation console.
- Go to Administration panel.
- Click ‘Administration -> Notifications -> Subscriptions’
- Double click a notification used to send notification.
- Go to the ‘Classes’ item.
- Add all IIS related class into it.
- Go to the ‘Alert Criteria’ item.
- Check ‘Low’ in ‘AND and checked priority’ field.
- Then ‘Next’ till finish.