2014年7月4日 星期五

Server Randomly reboots with BugCheck 0xD1

Symptom
=======
Server Randomly reboots with BugCheck 0xD1

Cause
========
An HP ProLiant server running Windows Server 2012 and configured with one of the HP Smart Array Controllers may blue screen with a Stop 0x000000D1 error, because of a portion of the Smart Array firmware that deals with 64-bit command submissions. HP Windows Server 2012 HPCISSS2.SYS driver Version 62.26.0.64 exposes this error condition because it is the first driver to enable 64-bit command addressing feature support. For information on how to fix this problem, please see the referenced article.
Current HpCISSs2.sys version:  62.26.0.64 Pass 13 (x64-W2012)
Required downgraded HpCISSs2.sys version:  62.24.2.64


Solution
===========
This link explains the issue: http://support.microsoft.com/kb/2863960
Please downgrade HPCISSS2 driver from 62.26.0.64 to 62.24.2.64.

This is targeted to be resolved in a future version of the HPCISSS2.SYS driver.
To avoid the blue screen, downgrade the HPCISSS2.SYS to Version 62.24.2.64.
Version 62.24.2.64 of the HPCISSS2.SYS is available as follows:
http://www.hp.com/swpublishing/MTX-9175345236064183975c0c817f
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